Privacy Policy

1 Introduction

qo123 is committed to protecting the privacy and personal data of every player who uses the qo123 platform. We understand that trust is the foundation of any relationship between a gaming platform and its players, and we take our data protection obligations seriously.

This Privacy Policy applies to all personal data collected by qo123 through qo123.net, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and any other use of the platform. It also applies to data collected through cookies and similar tracking technologies when you visit qo123.net.

This Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. qo123 is registered as a personal information controller with the National Privacy Commission of the Philippines.

We encourage you to read this Policy in full. If you have any questions about how qo123 handles your personal data, please contact our Data Protection Officer using the details provided in Section 13 of this Policy.

2 Data We Collect

qo123 collects personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of personal data we collect include:

qo123 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (for example, where a player discloses a gambling-related health concern to our support team).

3 How We Use Your Data

qo123 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your qo123 player account, including verifying your identity and eligibility to use the platform.
• Service Delivery: To process deposits and withdrawals, settle wagers, award bonuses, and provide all other services available on the qo123 platform.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal conduct on the platform.
• Regulatory Compliance: To comply with our legal obligations under Philippine law, including Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, and reporting requirements.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of gambling-related harm, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the qo123 platform.
• Marketing Communications: To send you promotional offers, bonuses, and news about qo123, where you have opted in to receive such communications.

4 Legal Basis for Processing

qo123 processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and qo123 — that is, to provide you with the gaming services you have registered for, including account management, game access, and payment processing.
• Legal Obligation: Processing is necessary for qo123 to comply with applicable Philippine laws and regulations, including KYC and AML requirements, tax reporting obligations, and any directives issued by relevant regulatory authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests of qo123, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided that such interests are not overridden by your rights and interests.
• Consent: Where qo123 relies on your consent as the legal basis for processing — for example, for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Where qo123 intends to process your personal data for a purpose other than those listed above, we will provide you with prior notice and, where required, seek your consent before doing so.

5 Data Sharing

qo123 does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and in accordance with this Privacy Policy:

• Payment Processors: To facilitate deposits and withdrawals, qo123 shares relevant financial data with payment service providers such as GCash, PayMaya, and partner banks including BPI, BDO, and Metrobank. These providers are bound by their own privacy policies and applicable data protection laws.
• Identity Verification Providers: To fulfill our KYC obligations, qo123 may share identity documents and related data with third-party verification service providers operating under strict confidentiality agreements.
• Game Software Providers: Game providers whose titles are hosted on the qo123 platform may receive limited technical and gaming data necessary to deliver their games and ensure fair play.
• IT and Security Service Providers: Third-party providers who assist qo123 in operating, maintaining, and securing the platform may have access to personal data in the course of providing their services, subject to appropriate data processing agreements.
• Regulatory and Law Enforcement Authorities: qo123 may disclose personal data to government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive, including the National Privacy Commission and relevant Philippine gaming regulators.
• Professional Advisors: Lawyers, auditors, and other professional advisors engaged by qo123 may access personal data where necessary in the course of providing their professional services, subject to professional confidentiality obligations.

6 Cookies & Tracking Technologies

qo123 uses cookies and similar tracking technologies on qo123.net to enhance your experience, maintain session security, and analyze platform usage. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by qo123 include:

• Strictly Necessary Cookies: These cookies are essential for the operation of the qo123 platform. They enable core functions such as keeping you logged in, maintaining your session security, and processing transactions. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language and display options — to provide a more personalized experience on qo123.net.
• Analytics Cookies: These cookies collect anonymized information about how visitors use qo123.net, including which pages are visited most frequently and how users navigate the platform. This data helps qo123 improve the platform's performance and user experience.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, unauthorized access, and other security threats on the qo123 platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the qo123 platform and your ability to access some features.

qo123 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

7 Data Retention

qo123 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for a period of three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever occurs first.

Upon expiry of the applicable retention period, qo123 will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes, as it can no longer be used to identify you.

8 Data Security

qo123 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and qo123.net.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the qo123 platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, qo123 will notify the National Privacy Commission and, where required, affected players, within the timeframes prescribed by the Philippine Data Privacy Act and its Implementing Rules and Regulations.

While qo123 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your qo123 account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by qo123:

• Right to Be Informed: You have the right to be informed about how qo123 collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data qo123 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data qo123 holds about you. You can update most of your account information directly through your qo123 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to qo123's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where qo123 relies on legitimate interests as the legal basis for processing, or where your data is being processed for direct marketing purposes.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that qo123 has processed your personal data in violation of the Data Privacy Act.

10 Children's Privacy

The qo123 platform is strictly intended for adults aged 21 years and above. qo123 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the qo123 platform in any capacity.

If qo123 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that qo123 may have collected data from a minor, please contact our Data Protection Officer immediately using the details in Section 13.

Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of available parental control tools to prevent access to online gaming platforms.

11 International Data Transfers

qo123 primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including game software providers and certain IT infrastructure providers — may be located outside the Philippines and may process personal data in other jurisdictions.

Where personal data is transferred outside the Philippines, qo123 ensures that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act. These safeguards may include contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.

By using the qo123 platform and providing your personal data, you acknowledge and consent to the transfer of your data to third-party service providers located outside the Philippines, subject to the safeguards described above.

12 Policy Updates

qo123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. The date of the most recent revision is indicated at the top of this Policy.

Where changes to this Privacy Policy are material, qo123 will notify registered players via email or through a prominent notice on qo123.net prior to the changes taking effect. For non-material changes, the updated Policy will be posted on this page without prior notice.

Your continued use of the qo123 platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must discontinue use of the platform and may request closure of your account.

We recommend that you review this Privacy Policy periodically to stay informed about how qo123 is protecting your personal data.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qo123 handles your personal data, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing qo123's compliance with the Philippine Data Privacy Act and for handling all data subject rights requests.

• Data Protection Officer: qo123 Data Protection Office
• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 30 days of receipt of your request

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with qo123's response to your data privacy concern.